Sep 2024 - Apr 2025
Service Design/Organizational Change Lead
CGI
Led the planning, execution, and adoption of organizational change management initiatives for sustainable transformation. Conducted stakeholder analyses and client needs assessments to create tailored strategies. Developed and aligned change roadmaps with communication and engagement activities to keep stakeholders informed and involved. Established learning and development plans to build workforce readiness and capability. Designed, developed, and facilitated training programs to drive adaption to change. Measured and analyzed the effectiveness of change initiatives to ensure alignment with business objectives and continuous improvement.
Oct 2019 - Feb 2023
Information Architect
Avenue Living Communities
Developed and implemented strategies for improving Information Architecture (IA), User Experience (UX), and Interaction Design (IxD). Defined training roadmaps, created role-based learning plans and professional development programs, assessed training and performance gaps, and determined reporting metrics. Managed the Learning & Development (L&D) team as well as all training development projects for the Continuous Improvement department. Created documentation and facilitated training.
Sep 2015 - May 2019
Instructional Designer/Facilitator
New View Life Coach (Contract)
Worked with various clients to assess personal and professional development needs and customize learning strategies. Designed and facilitated career coaching workshops, skills enhancement programs, corporate team-building experiences, and work-life balance seminars to promote growth, clarity, and overall well-being.
Oct 2010 - Aug 2014
Business Analyst/Sr. Technical Writer
Alberta Energy Regulator (Contract)
Gathered and documented business and system requirements for restructuring the service desk support model and IT change management processes, governance of IT account permissions and network security, HR onboarding/offboarding procedures, software enhancements, and the quality of system documentation. Analyzed application readiness and managed remediation efforts for a major Windows 7 upgrade. Led a team of writers, created instructional materials, and facilitated training. Coordinated UAT and software deployment.
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