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My Resume

Relevant Work History

Oct 2019 - Feb 2023

Information Architect
Avenue Living Communities

Developed and implemented strategies for improving Information Architecture (IA), User Experience (UX), and Interaction Design (IxD). Defined training roadmaps, created role-based learning plans and professional development programs, assessed training and performance gaps, and determined reporting metrics. Managed the Learning & Development (L&D) team as well as all training development projects for the Continuous Improvement department. Created documentation and facilitated training.

Sep 2015 - May 2019

Instructional Designer/Facilitator
New View Life Coach (Contract)

Created and facilitated skills development programs, work-life balance seminars, career workshops, and team building exercises.

Oct 2010 - Aug 2014

Business Analyst/Sr. Technical Writer
Alberta Energy Regulator (Contract)

Gathered and documented business and system requirements for restructuring the service desk support model and IT change management processes, governance of IT account permissions and network security, HR onboarding/offboarding procedures, software enhancements, and the quality of system documentation. Analyzed application readiness and managed remediation efforts for a major Windows 7 upgrade. Led a team of writers, created instructional materials, and facilitated training. Coordinated UAT and software deployment.

Education

2016

Business Analyst Certificate
University of Toronto

2006

Project Management Certificate
Mount Royal University

2002

Bachelor of Communication Arts
University of Pittsburgh (INS)

1998

Business Management
MKS Learning Center

1989

Accounting Diploma
Anderkoch Institute

Online Courses

2023

Lean Six Sigma (Yellow Belt)

2022

Achieving Success with Difficult People

2014

ITIL Framework (Foundation)

Top 10 Skills

Continuous Improvement

Instructional Design

Facilitation

Business/Systems Analysis

Process Mapping

Communication

Collaboration

Leadership

Project Management

Quality Assurance/Testing

Popular Software

Articulate 360

Camtasia

SnagIT

Visio

Office 365 Suite

Acrobat

Illustrator

RoboHelp

Microsoft Project

Miro

Need help with your projects?

I am a virtual extension of your office... working beyond the enterprise to assist you in reaching your goals.

5-star

Recommendations

100's

Continuous Improvements

1K>

Training Artifacts

+++

Satisfied Learners

My Services

Business and Systems Analysis

I identify gaps and inefficiencies in process workflows and information systems, and recommend solutions that respond to evolving business demands. Through stakeholder engagement, I establish project governance, verify, validate and document requirements, assess current states as well as define future states, and conduct an array of assessments including risk analysis and cost-benefit analysis. I serve as a subject matter expert for technical teams, help lead the charge of implementing solutions, and oversee continous improvements.

Instructional Design

I design and develop learning experiences that impart knowledge and skills onto others using a variety of multimedia tools and learning aids. I assess training requirements, define learning objectives and outcomes, conduct research, work collaboratively with subject matter experts to curate content, and determine the most effective means of delivering training. I incorporate audio, video, animations, gaming activities, scenario-based learning, simulations, personalized learning paths, gamification, knowledge checks and graded tests into courses and programs where it makes sense to create the best interactive learning experience possible.

Facilitation

I analyze training needs in collaboration with management and create comprehensive learning plans that align with corporate objectives. I develop cirriculum for applied learning, schedule training events, prepare communication plans, coordinate logistics, and facilitate in-person training sessions as well as live and pre-recorded webinars. I track the compliancy and progress of learners, monitor test results, and generate reports for management. I elicit feedback from surveys and by other means to evaluate the effectiveness of training programs and make revisions to content, as required.

Change Management

I formulate strategies for determining impacts of proposed changes to environments as well as for addressing stakeholder resistence to change in effort to gain buy-in and leadership support. I develop change management action plans and execute them upon receiving approvals to move forward with projects. I communicate operational changes to stakeholders throughout every stage of the journey and provide coaching and guidance so transition occurs as smoothly as possible and adoption of change is successful.

Project Management

I manage projects that are within my domain from inception to close. I work with department heads to identify project goals, objectives, and scope. I create detailed project plans that outline tasks, timelines, required resources, project costs, and deliverables. I assign work to individuals, lead project teams and provide support as needed, identify potential risks to projects and resolve any issues that arise along the way. I communicate regularly with project teams to ensure projects stay on track and with stakeholders to keep them informed on the status of projects.

Quality Assurance

I establish quality standards for development and set performance benchmarks to ensure project teams deliver high-calibre products that meet expectations, within project timelines. I create test plans and scripts to validate product functionality as well as track any defficiencies, defects, and deviations from specifications that are detected during various phases of testing. I communicate findings with developers to resolve reported issues and ultimately ensure that end-products work as they should before going live.

About Me

My Value

A Change Champion!

My Strategy

End-to-End Analysis

Continuous Improvementaaa.

Learning & Developmentaaaa.

Project Managementaaaaaaa.

My Info

My Resume

Relevant Work History

Oct 2019 - Feb 2023

Sep 2015 - May 2019

Oct 2010 - Aug 2014

Education

2016

2006

2002

1998

1989

Online Courses

2023

2022

2014

Top 10 Skills

Continuous Improvement

Instructional Design

Facilitation

Business/Systems Analysis

Process Mapping

Communication

Collaboration

Leadership

Project Management

Quality Assurance/Testing

Popular Software

Articulate 360

Camtasia

SnagIT

Visio

Office 365 Suite

Acrobat

Illustrator

RoboHelp

Microsoft Project

Miro

Need help with your projects?

5-star

100's

1K>

+++

My Services

Business and Systems Analysis

Instructional Design

Facilitation

Change Management

Project Management

Quality Assurance

Let's discuss your business needs and how I can help!

My Portfolio

eLearning

eLearning

eLearning

eLearning

Webinars

Webinars

Webinars

Webinars

Manuals

Manuals

Manuals

Manuals

Manuals

Other

Other

Other

Other

Other

Contact Me

Send a Message:

Phone :
(403) 975-7636

Email :
[email protected]